We ship using UPS, USPS, and FedEx, striving to meet the customers’ needs and wishes. We are happy to work with the customer to go with whatever shipping service is most reliable, convenient, and cost-effective for them. If none is specified, we prefer to use UPS.
The below materials and objects generally require 7-10 business days to be procured and shipped out.
Our return policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@cri-tsmsp.com.
Sale items
Only regularly-priced items may be refunded. Sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange an item for a different one of the same item, send us an email at info@cri-tsmsp.com or call us at 720-425-6977.
To cancel service, the customer must provide us with a written 30-day notice of cancellation. Until notice of cancellation is received by us, and cancellation is finalized, service will continue, and the Customer is responsible for paying for said service or services such as SaaS (Software as a Service), Manged Services Agreement, or SLA (Service Level Agreement).
Please send cancellation notice to:
Email: info@cri-tsmsp.com
Web: cri-tsmsp.com
Phone: 720-425-6977
Mail:
Communication Resources, Inc.
7550 W Yale Ave, Ste A-100
Denver, Colorado 80227
Send all returns and exchanges to the below address:
Communication Resources, Inc.
7550 W Yale Ave, Ste. A-100
Denver, Colorado 80227
You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, we recommend using a trackable shipping service such as UPS or FedEx, or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
Contact us at info@cri-tsmsp.com OR 720-425-6977 for questions related to refunds and returns.
Communication Resources, Inc. is an all-in-one provider of networking, IT, cybersecurity, consulting, and training. We cater to clients looking for reliable networking, cybersecurity, and helpdesk support solutions.
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William is currently a lead engineer at Communication Resources, and a key member of our client support team. His time here has allowed him to learn, develop, and excel in many skills that he proceeds to use every day. In his free time, William enjoys learning a variety of new skills. He continues to learn everything that he can and isn’t afraid to find new ways to do tasks.
At the end of the day, he enjoys his time with his dog.